1. IMPORTANT INFORMATION AND WHO WE ARE
We know that there is a lot of information here, but we want you to be fully informed about your rights, and how the Mastermelt Group of Companies uses your data.
Our website is not intended for children and we do not knowingly collect data relating to children.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
You have the right to request a copy of any information about you that the Mastermelt Group holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact Data Protection Officer, Mastermelt Ltd, 56 Hatton Garden, London, EC1N 8HP, or email SAR@mastermeltgroup.com. To ask for your information to be amended, please update your online account, or contact the relevant Group Company directly.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive push notifications from our website / app.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if we process / purchase your material we will need to contact you to advise you of the results and to supply you with an invoice. Your contact information will be used to facilitate this requirement.
If the law requires us to, we may need to collect and process your data.
For example, we are obliged to keep records of our transactions in order to comply with HRMC regulations.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
As a customer we will use your email address details to send you newsletters detailing our activities, services and to supply information useful to your business.
We may use your telephone contact details to discuss our services and check if you have material available for collection / processing.
We may use your address details to send you direct marketing information by post, telling you about our services that we think might interest you.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|Contacting you regarding orders||Identity, Contact||Performance of contract|
|Register you as a new customer||Identity, Contact, Financial||Necessary to comply with a legal obligation
Performance of a contract with you
|Retain transactions||Financial||Necessary to comply with a legal obligation|
|Record CCTV images||Identity||Legitimate business interests – safeguarding the business and its assets against crime and protecting the safety of our staff and customers.|
|Signing in Visitors||Identity||Legitimate business interests – safeguarding the business and its assets against crime and protecting the safety of our staff and customers.|
|Email newsletters to you||Identity, Contact, Marketing and Communications||Legitimate business interests – to maintain our relationship with the customers and to keep them informed of our activities, new equipment, processing capabilities.
Consent (prospective customers)
|Sending you marketing information by post||Identity, Contact, Marketing and Communications||Legitimate business interests – promotion of our business in terms of our processing capabilities and the services we can offer. Also, maintaining existing business by informing customers when a Mastermelt representative is visiting their area.|
|Contacting you by telephone to discuss our services||Identity, Contact, Marketing and Communications||Legitimate business interests – promotion of our business in terms of our processing capabilities and the services we can offer. Also, maintaining existing business by informing customers when a Mastermelt representative is visiting their area and seeking information on whether there is material available for collection.|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased good or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time. Here are the ways you can stop direct marketing communications from us:
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of any order you make with us.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purposes is compatible with the original purpose please Contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
5. DISCLOSURES OF PERSONAL DATA
We sometimes share your personal data with trusted third parties, only when this is absolutely necessary to allow us to fulfil our contractual or legal requirements.
For example delivery couriers, shipping agents, police / hmrc requests and the facilitation of bank / metal transfers
Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:
The third parties we work with are:
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
6. INTERNATIONAL TRANSFERS
We share your personal data within The Mastermelt Group. This will involve transferring your data outside the European Economic Area.
We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called “binding corporate rules”.
7. DATA SECURITY
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
8. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which your personal data is required and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. YOUR LEGAL RIGHTS
An overview of your different rights
You have the right to:
If you wish to exercise any of the rights set out above, please contact Data Protection Officer, Mastermelt Ltd, 56 Hatton Garden, London, EC1N 8HP, or email SAR@mastermeltgroup.com. To ask for your information to be amended, please update your online account, or contact the relevant Group Company directly.
If we choose not to action your request we will explain to you the reasons for our refusal.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. CONTACTING THE REGULATOR
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence. Details can be found in Section 16.
11. ANY QUESTIONS?
If you have any questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:
Email us at DPO@mastermeltgroup.com.
Or write to us at Data Protection Officer, Mastermelt Ltd, 56 Hatton Garden, London, EC1N 8HP.